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Disagree with a Decision? Submit an Appeal

You have the right to formally challenge assessment results, certification decisions, or academic findings. Submit your appeal securely through our dedicated process.

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"At Acadex, we uphold every learner’s right to a fair and transparent academic experience. The appeals process ensures your voice is heard and your concerns are reviewed with integrity."

 
- Acadex Institute of Development

Everything you need

Explore the core features of our secure, transparent academic appeals process.

🗂️ Case-by-Case Review

Each appeal is reviewed by an independent panel to ensure fairness, transparency, and impartiality—no automated decisions.

📎 Evidence-Based Submissions

Our system allows you to securely upload documents, screenshots, or transcripts to support your case—all within your student portal.

📡 Real-Time Tracking

Log in to the help portal at any time to check the status of your appeal, receive updates, or respond to reviewer comments.

How to Submit an Appeal at Acadex

Whether you’re challenging an assessment result, a certification decision, or an academic conduct outcome, here’s everything you need to know


You may submit a formal appeal regarding:

  • Final assessment outcomes
  • Certification issuance or denial
  • Findings of academic misconduct
  • Issues related to reasonable adjustments (e.g., special exam conditions)

📌 Appeals must be based on valid grounds—not simply dissatisfaction with results.

Before you submit:

  • Review your course or assessment result carefully
  • Collect all relevant evidence (screenshots, feedback, emails, documents)
  • Clearly outline your reason for appeal in writing

⏱️ You must submit your appeal within 10 working days of receiving the decision.

Go to: https://student-affairs.acadex.ae/appeals

Fill out the Official Appeal Form, which includes:

  • Your full name and student ID
  • Course/program affected
  • Decision being appealed
  • Reason and explanation
  • Upload of supporting evidence

✅ You’ll receive a confirmation email with a ticket number and tracking link.

After submission:

  • Your appeal will be reviewed by our Appeals Panel
  • You can log in to your Student Support Portal anytime to:
    • Check the progress (e.g., Under Review, More Info Needed, Decision Issued)
    • Respond to any requests from the Compliance Officer

Within 10 working days, you will receive:

  • A written outcome via email and on your portal
  • A clear explanation of the decision
  • Whether your appeal was upheld or declined

📌 Decisions are final unless new, material evidence is later submitted.

Acadex is committed to fairness, accountability, and due process. We ensure every appeal is handled with:

  • Confidentiality
  • Impartiality
  • Timely communication

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