سياسة الخصوصية
سياسة الخصوصية
Effective Date: 3rd of July, 2025
Last Updated: 3rd of July, 2025
Version: 3.0
Acadex Institute of Development F.Z. L.L.C. (“Acadex,” “we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with any of our digital platforms, including:
- www.acadex.ae
- campus.acadex.ae
- schoolofrealestate.acadex.ae
- schoolofbankingandfinance.acadex.ae
- www.acadex.ae/honorary-distinction
1. Who We Are
Acadex is a UAE-based online education provider registered in Ras Al Khaimah Economic Zone (RAKEZ), delivering certified programs and digital learning services. We comply with:
- UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection
- RAKEZ regulations
- CPD Group (UK) privacy standards
- EU General Data Protection Regulation (GDPR)
- UK Data Protection Act 2018
- U.S. privacy laws, including CCPA where applicable
We do not offer services to countries under UAE sanctions.
2. What Personal Data We Collect
We collect the following categories of data:
- Identity Data – Full name, date of birth, nationality
- Contact Data – Email address, phone number, mailing address
- Account Data – Login credentials, student ID, profile preferences
- Educational Data – Course activity, assessments, certification records
- Payment Data – Billing information, payment confirmations
- Technical Data – IP address, browser type, operating system, device info
- Usage Data – Clicks, session duration, platform interaction
- Communication Data – Messages, feedback, support interactions
3. How We Collect Your Data
We collect data:
- When you register or fill out forms on our platforms
- Through cookies, pixels, and similar tracking technologies
- Via interactions with our learning platforms, CRM, and support channels
- From third-party platforms (e.g., marketing and analytics tools)
4. Why We Use Your Data
We use personal data for the following purposes:
- To deliver educational content and manage your enrollment
- To issue invoices, process transactions, and provide receipts
- To improve our platforms and personalize your learning experience
- To communicate updates, certificates, and administrative notices
- To meet our legal, regulatory, and accreditation obligations
- To send marketing content (with your consent or where lawful)
5. Legal Basis for Processing
Depending on your location and applicable laws, our lawful basis includes:
- Performance of a contract (e.g., course delivery)
- Consent (e.g., marketing emails, tracking cookies)
- Compliance with legal obligations
- Legitimate interest (e.g., platform improvement, fraud prevention)
6. Use of Service Providers
We engage third-party service providers to support our operations—including IT hosting, learning platforms, communication tools, analytics, and payments. These providers only access data necessary to perform their duties and are contractually obligated to protect your personal data and act in compliance with relevant privacy regulations.
7. International Data Transfers
Some of your personal data may be processed or stored in countries outside your own, including jurisdictions that may not offer the same level of legal protection. In such cases, we implement contractual and technical safeguards to ensure your data is treated securely and in line with applicable privacy laws.
8. Data Retention
We retain your personal data for as long as needed to fulfill the purposes outlined in this policy, including legal, academic, and reporting obligations. Generally, we keep your data for up to 6 years after your last interaction unless required to retain it longer.
9. Online Marketing and Retargeting
We may use your data for digital advertising across platforms such as:
- Google Ads
- Facebook & Instagram
- YouTube
- TikTok
We may implement tracking tools (e.g., pixels and cookies) to:
- Measure ad performance
- Deliver customized content
- Conduct retargeting campaigns
- Improve our website and user engagement
You can opt out of interest-based advertising through your browser settings or the relevant ad platform preferences.
10. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Correct inaccurate or outdated information
- Request deletion or restriction of your data
- Withdraw consent (where applicable)
- Object to processing for certain purposes
- Lodge a complaint with a supervisory authority
Contact privacy@acadex.ae to exercise any of these rights.
11. Security of Your Data
We apply strong technical and organizational measures to secure your data, including encryption, secure data storage, firewalls, and role-based access controls.
12. Cookies and Analytics
Our websites use cookies and analytics tools to:
- Understand user behavior
- Track conversions
- Improve performance
You may choose to disable cookies through your browser, but this may affect your experience on our platforms.
13. Children’s Privacy
Our services are intended for adults and individuals above the age of 13. We do not knowingly collect personal data from children under 13 without verified parental consent.
14. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our platforms indicates acceptance of the updated terms.
15. Contact Us
Acadex Institute of Development F.Z. L.L.C.
FOAM 1874, RAKEZ Compass Center, Al Hamra Free Zone
Ras Al Khaimah, UAE
Email: privacy@acadex.ae
Frequently asked questions (privacy)
Here are some common questions about our privacy policy.
We collect information such as your name, contact details, educational activity, payment confirmations, and website usage data to provide you with our learning services.
We use secure servers, encrypted systems, and strict access controls to protect your data from unauthorized access or misuse.
We do not sell your data. It is only shared with carefully selected service providers that help us deliver education, support, and communications, and only under strict data protection agreements. For example: we will share your name with our payment processing provider, "stripe" which in terns it has reputable and effective privacy policy.